Are you interested in our removal services?

Here are the terms and conditions that you should be aware of.

These are the Terms and Conditions on which We supply Our services to You, and explain the rights, obligations and responsibilities of all parties.​

Please read these terms and conditions carefully.

By using our site  or/and our services, you confirm that you accept these terms and conditions and that you agree to comply with them.
These terms and conditions, together with OUR  moving  Privacy Policy,  set out the terms by which we process any personal data we collect from you, or that you provide to us.

By using us, you consent to such processing, and you warrant that all data provided by you is accurate.

Definitions: For the purposes of this Agreement, the following definitions shall apply:

• • “Agreement” includes these Terms and Conditions, the Quotation and Acceptance of Quotation
  • “Contract Price” means the total price paid or payable by You to Us for the services provided pursuant to this Agreement;
  • An “Item” means the entire contents of a box, parcel, package, carton, case or similar container or any other object or thing that is moved, handled or stored by Us;
  • “Property”, “Your Property” or “Goods” means any and/or all goods submitted for packing, removal and/or storage by You;
  • “Vehicle Condition Report” means a document provided by Us showing the Replacement Value and all pre-existing damage or defects to Your Vehicle prior to the commencement of Our services.
  • “Vehicle” or “Vehicles” means any motor car, van, motorcycle or watercraft of any kind.
  • “We”, “Us”, “Our”, “Remover” means the company shown on the Quotation and its subcontractors (if any);
  • “Working Day” means Monday to Friday and excludes Saturdays, Sundays and public holidays
  • “You” or “Your” means the Customer

 

1. QUOTATION/ESTIMATE

1.1 Our quotation/estimate is valid for fourteen days (14) and is subject to availability of resources. All quotations are provided as an estimate unless specified as a fixed price job. We will endeavour to complete the work in the estimated time, but any additional chargeable hours will be included in the final price. Our quotation, unless otherwise stated, does not include insurance, customs duties and inspections or any other fees or taxes payable to government bodies.

We may amend Our quotation/estimate if:

1.1.1 Our quotation/estimate is not accepted within fourteen days or You ask Us to carry out additional Work in which case we will provide You with a further quotation/estimate; or
1.1.2 Additional Goods are included in the Work. You must advise Us as soon as possible if You wish Us to include additional Goods. We will advise You of any price increase. The additional Goods will not be included in the Work until We have agreed a price with You; or
1.1.3 Stairs, lifts, windows or doorways are inadequate for the free movement of the Goods without risk of damage or injury or the use of mechanical equipment or structural alteration, or the approach road or drive is unsuitable for Our vehicles and/or containers to load/unload within 20 meters of the doorway, or We are asked to collect or deliver above ground or first upper floors; or
1.1.4 Delays resulting while waiting for keys on fixed price jobs will be charged at an additional cost price; or
1.1.5 Items packed by You have not been packed to a reasonable standard for fixed price jobs; or
1.1.6 Goods are handed to You from store or You require access to Your Goods whilst they are in store;
1.1.7 Our overheads or operational costs go up as a result of increases in but not limited to taxes, road or other tolls, fuel, or any other costs or expenses outside Our control.
1.1.8 There is a 2 hour minimum on all jobs After the minimum period, rates are charged in 30 min increments.
1.1.9 Quotations/Estimates include only the specified work to be undertaken. Any additional work such as moving goods into and out of storage on separate days are charged at the standard hourly rate as independent jobs, unless specified in the written quotation/estimate.
1.1.10 Should factors outside our control cause the service to take longer than the estimated/fixed rate time, additional charges may occur.
1.1.11 Where a job requires any additional packing materials or resources such as a hoist, sash window removal, piano removal or labour etc as a result of information NOT being provided or agreed prior to commencement of a job will be charged at the applicable rate unless explicitly included in the agreed quotation or in writing by TS Removal Services LTD.
1.1.12 Owner Self Packs: This quotation may be subject to review if additional packing or delays result if the owner self-packed items are not ready at the agreed start time of the move.
1.1.13 Unless the result of negligence on our behalf, we are not liable for any costs incurred by the client and other parties resulting from delays in moving out of the current property.
1.1.14 We reserve the right to withdraw our services if the job site is unsafe or unhygienic. If we are unable to complete a service due to unsafe work conditions outside of our control, the full quoted labour cost will be charged plus any additional costs incurred.
1.1.15 Change in expenses due to currency fluctuations or changes in taxation beyond our control. In such circumstances, adjusted charges will apply and become payable.

Please note: For services outside of the M25, TS Removal Services LTD. reserves the right to charge an additional £1.20 per mile, on top of the hourly rate.

2 WORK NOT INCLUDED

Unless agreed otherwise in writing or in the body of the quotation prior to the commencement of any of our services, our price does not include:

2.1.1 Open or resealed paints, oils, lubricants or other materials deemed unsafe for transport or storage by our staff,
2.1.2 Fitments and fixtures
2.1.3 Disconnecting and connecting domestic or other appliances and fittings
2.1.4 Taking up or laying fitted floor coverings
2.1.5 Moving loaded freezers or refrigerators
2.1.6 Moving storage heaters not dismantled or any other items. Should you wish to move such items, we recommend that you seek advice from the manufacturer, retailer, or other suitably qualified person.
2.2 We will not move goods from or to a loft unless the loft is properly lit, floored and has a safe means of entry or exit.
2.3 We will not dismantle or assemble garden furniture and equipment including, but not limited to:
sheds, greenhouses, garden shelters, outdoor play equipment and satellite dishes without the consent of management.
2.4 If any of our employees carries out such Work, at your request, and without our prior written agreement, they do so without our authority and outside the terms of their employment with us. We shall not be liable for any loss or damage which may occur in carrying out such Work. We take no responsibility if these do not function correctly on reconnection.

3. YOUR RESPONSIBILITY

3.1 It will be your sole responsibility to:

3.1.1 Provide Us with accurate details regarding any specific handling requirements;

3.1.2 Obtain at Your own expense, all documents, permits, permissions, licences and customs documents as necessary for the services to take place;

• To pay for any parking or meter suspension charges which we incur whilst carrying out work for you. We advise that if you are unsure of the parking requirements that you contact the local council; our 3.5t Luton Van requires 2 parking bays (10m allocation). Any parking infringements incurred during the move will be added to your bill.
• Ensure that Your Property is made ready for transit and/or storage and is suitably packed (where You have arranged packing Yourself) to be transported or stored;
• To be present or represented throughout the removal to ensure that nothing that should be removed is left behind and nothing is taken away in error. It is the client’s responsibility for ensuring the premises are checked before our staff leave the pickup address. Items left behind will be delivered at the clients’ expense. We are not liable for any costs incurred by the client and other parties.
• Take all reasonable steps to ensure that Inventories, receipts, job sheets or other relevant documents are signed by You or Your authorised representative as confirmation of collection or delivery of Your Property;
• Arrange protection for any Property left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present at the premises;
• Prepare adequately and stabilise all appliances or electronic items prior to removal;
• Empty, defrost and clean refrigerators and deep freezers. We will not be responsible for their contents.
• Ensure that all domestic and garden appliances, including but not limited to, washing machines, dishwashers, hose pipes and lawn mowers are clean and dry and have no residual fluid in them;
• Ensure that batteries are disconnected (where possible);
• Ensure all fuel or other fluid is drained (where possible);
• When storing any Property that contains built-in batteries including, but not limited to, E-Scooters, E-Bikes, E-Skateboards or any similar battery-powered vehicles (see paragraph 4.1.iv), You must ensure: (a) the Goods are free from visible physical defect or fault; (b) all batteries are stored with the lowest possible charge; and (c) such Goods are not stacked and are stored allowing air circulation;
• Provide Us with accurate and up-to-date contact details for communication whilst Your Property is being moved. If Your Property is being stored, You must notify Us in writing of any changes to Your contact details for the period that Your Property is being stored. Any communication sent under this Agreement will be considered to have been received by You seven (7) days after sending it by first class post to the most recent address or email recorded by Us;
• Provide a signed Acceptance of Quotation.

3.2 We will not be liable for any loss or damage, costs or additional charges that may arise from Your failure to comply with these responsibilities.

3.3 If We are unable to contact You, We may charge You any additional costs incurred in establishing Your whereabouts.

3.4 SELF-PACKING CLAUSE:

3.4.1 When you choose to self-pack your items, it is solely your responsibility to ensure that all items are securely and properly packed to withstand transportation. This includes ensuring that all electronics, electrical items, furniture, glassware, and other valuable or fragile items are adequately protected.

3.4.2 You must use appropriate packing materials such as bubble wrap, padding, or reinforced boxes for fragile and high-value items to prevent damage. Any items that are not packed to a satisfactory standard are at a higher risk of sustaining damage. We are not liable for any damage to items that are improperly packed or left unpacked.

3.4.3 TS Removal Services LTD. will handle your belongings with the utmost care and will utilise blankets or other available protective coverings as needed. However, we do not assume responsibility for any damage to items that have been self-packed, particularly if they are not packed to a suitable standard.

3.4.4 By selecting the self-packing option, you acknowledge and agree to the terms outlined in this clause, and accept full responsibility for ensuring that all your items are packed in a manner that will prevent damage during transit.

3.4.5 By choosing to self-pack, you acknowledge and accept that TS Removal Services LTD. cannot be held responsible for any damage to items that are not adequately packaged.

4. GOODS NOT TO BE SUBMITTED FOR REMOVAL OR STORAGE (Excluded Items)

4.1 Unless otherwise agreed in writing by an authorised representative of TS Removal Services LTD., the following items must not be submitted for removal or storage:

i. Perfume products, tobacco, cigars, cigarettes, beers, wines, spirits and the like.

ii. Batteries of any kind UNLESS they are built-in and cannot be removed from otherwise permitted Goods (see paragraph iv below);

iii. Portable battery chargers, or any similar portable power source;

iv. More than three (3) E-Scooters, E-Bikes, E-Skateboards or any similar vehicles with built-in batteries;

v. Money or currency of any kind, jewellery, watches, trinkets, precious stones or metals, silverware, deeds, bullion, bonds, securities, stamps, coins or goods or collections of any similar kind;

vi. Goods that require special licences or government permission for export or import.

vii. Furs worth in excess of £100;

viii. Mobile telephones, tablets, laptops or portable media or portable computing devices of any kind.

ix. Goods likely to encourage vermin or pests, or those that may cause infestation or contamination.

x. Perishable items or those requiring a controlled environment, such as fresh food and perishable goods.

xi. Pornographic material, medicines, drugs, or any illegal items, substances, or items illegally obtained (including illicit, counterfeit, or smuggled tobacco or alcohol).

xii. Medicines or drugs of any kind;

xiii. Chemicals, radioactive materials, biological agents, toxic waste, asbestos, or other potentially hazardous substances.

xiv. Property likely to encourage vermin or other pests or to cause infestation or contamination;

xv. Pets, livestock or any other living creatures or plants;

xvi. Combustible or flammable substances such as fireworks, gas, paint, petrol, oil, cleaning solvents, aerosols, or compressed gases;

xvii. Property which is environmentally harmful or that is a risk to property or person;

xix. Goods requiring special licences for transport or export, such as weapons, firearms, ammunition, and explosives.

xx. Any item that emits fumes, odours, or poses any environmental or personal risk, including unsafe or environmentally harmful goods.

4.2 Your Responsibility for Excluded Items You agree not to submit any Excluded Items for removal or storage under any circumstances. If you choose to submit Excluded Items without our prior knowledge or consent, you will make your own arrangements for their transport or storage. TS Removal Services LTD. will not be liable for any loss, damage, or injury arising from the submission of these items.

i. Collection and Disposal: We will make the Excluded Items available for your collection. If you do not collect them within two weeks, we reserve the right to apply for a court order to dispose of them without further notice to you.

ii. Expenses and Charges: You will be responsible for any costs, charges, or expenses incurred by us in connection with obtaining the court order and disposal of these Excluded Items.

iii. Liability for Excluded Items: TS Removal Services LTD. will have no liability for loss, damage, or injury caused by Excluded Items, nor will we be responsible for any damage that Excluded Items may cause to other property.

4.3 By submitting your goods for transport or storage, you acknowledge and accept responsibility for ensuring that Excluded Items are not included in the consignment. Should we find any items that are prohibited, we will act in accordance with the above terms, and you agree to bear all associated costs.

5 OWNERSHIP OF THE GOODS

5.1 By entering into this Agreement, You agree that:

i. The Property belongs to You and is Your own property;

ii. Where the Property does not belong to You, You have the full authority and consent of the owner (or any person with a legal interest in the Property) to enter into this Agreement and have provided the owner (or anyone with a legal interest in the Property) with a copy of this Agreement;

iii. Ownership of the Property is not disputed, and there are no claims from a third party regarding ownership of the Property; and

iv. You agree to pay Us for any claim for damages or costs brought against Us by the owner or a third party who has a legal interest in, or claims ownership of, the Property should You be in breach of this paragraph 5.

6 PAYMENT

6.1 Unless otherwise agreed differently in writing:

6.1.1 A minimum 30% deposit will be taken at the time of booking for all jobs (fixed price and hourly).

6.1.2 Final payment (including any extra charges) will be processed strictly on the day of the job (or the end of each day for jobs over multiple days) for estimated jobs.

6.1.3 For International moving or Long Distance (30 miles or more from the M25), a minimum 40% deposit will be taken at the time of booking.

6.1.4 We reserve the right to take full payment before the start of any job.

6.1.5 You cannot deny any part of the agreed price.

6.1.6 Commercial work will be invoiced as agreed in writing by TS Removal Services LTD. management.

6.1.7 Any payment queries must be directed to head office on the day of the move; our removals staff do not have the authorisation to amend quotations or sum due.

6.1.8 We do not accept cheques, American Express, and Diners cards.

6.1.9 You can pay by the following methods: Online bank transfer, Cash on completion, PayPal.

6.1.10 If you refuse payment for the service, then we reserve the right to commandeer your goods until the settlement payment. At this time, your goods will be stored in the storage for 28 days. Customers cover the cost of storage. If you’ll not collect your goods from the storage within 28 days, we will have to dump them, and the debt company will deal with your debt.

6.1.11 By providing your card details, you are agreeing to your card being automatically debited on completion or before the start of the job for the final amount based on the final time worked, materials used, and any other associated costs.

6.1.12 If You do not pay Us when payment is due (either at the time of booking, on completion of the services, or as otherwise agreed by Us in writing), We reserve the right to charge interest on a daily basis calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England. Failure to pay within 7 days will result in proceedings through the County Courts to recover the full amount outstanding plus interest and any associated court or administration costs.

7 CANCELLING AND POSTPONEMENT:

7.1 By agreeing to undertake any services offered by TS Removal Services LTD., we incur costs in preparing for it and also lose the opportunity to undertake further work that would use the same resources. Because of this, we may suffer loss if you cancel this contract or postpone its performance. The amount we will potentially lose will depend upon when cancellation and/or postponement occur. If you postpone or cancel this Agreement, we will charge you according to how much notice is given. “Working days” refer to the normal working week of Monday to Friday and exclude weekends and Public Holidays.

7.1.1 More than 5 working days before the service was due to start: No charge.

7.1.2 Between 2 and 4 working days: 30% of the quotation.

7.1.3 Between 1 (but not less than 24hrs) and 2 working days: 60% of the quotation.

7.1.4 Within 24 hrs notice before the service was due to start: 100% of the agreed quotation.

7.1.5 The new agreed date for Our services to commence shall then be subject to all terms and conditions of this Agreement, including the charges in 7.1.1 to 7.1.4.

7.2 We reserve the right to cancel or postpone a job if the payment terms at Paragraph 6.1.1 are not met. Standard cancellation and postponement terms apply.

7.3 We may terminate this agreement by giving You 3 weeks’ notice in writing. When we terminate this agreement, We will refund You any charges paid in advance (subject to any deductions for services already received up until termination).

8 ROUTE AND METHOD

8.1 You agree that we may:

8.1.1 Interchange the Goods between vehicles and warehouses or other premises at any time.

8.1.2 Extra per vehicle payment at the current applicable rate if travelling via the congestion charge & ULEZ charge zones.

8.1.3 Job arrival times are estimated. Although we do our best to be on time, circumstances out of our control may cause delays. We do not offer discounts for lateness.

8.1.4 Other than by reason of our negligence or breach of contract, we shall not be liable for delays in transport.

8.1.5 We do not accept any responsibility for any customer losses due to unforeseen or out-of-our-control delivery/pick-up.

9 CONGESTION CHARGE & TOLL CHARGES

9.1 Please be aware that additional charges may apply when passing through certain areas or using specific routes. The following charges will be incurred:

9.1.1 An extra charge of £15 will apply when passing through the London Congestion Charge Zone unless otherwise specified.

9.1.2 Tolls, ferry charges, or other similar fees incurred on the route will be charged accordingly.

9.1.3 These additional charges will be communicated and added to your total unless stated otherwise.

10 OUR LIABILITY FOR LOSS OR DAMAGE

10.1 Our liability for loss or damage to Your Property – Your Property is professionally packed (if You engage Us for packing services):

• • We take Your Property into Our custody for the purposes of carrying out Our removal or storage services.

10.2 Our liability ceases:

• • When Your Property is collected from storage by You or Your agent, upon delivery to third-party storage arranged by You, or when it is delivered to its intended destination by Us.
  • Where Your Property is professionally unpacked by Us, Our liability extends to cover the period of professional unpacking, provided this takes place within seven (7) days of delivery of the Property to its final destination.

10.3 Limited Liability:

• • Subject to the restrictions set out in this paragraph 11, We shall only be liable for identifiable losses, destruction of, or damage to Your Property caused by Our negligence while Your Property is in Our custody and control.
  • In the event of Our negligence and subject to all other terms and conditions in this Agreement, Our liability for loss or damage to Your Property will be limited to a sum equivalent to the actual cost of its repair or replacement (whichever is the smaller sum) up to a maximum of £40 per Item.
  • For the avoidance of doubt, We shall have no liability for loss or damage unless directly caused by Our negligence.
  • It is Your responsibility to arrange adequate insurance to adequately cover Your Property whilst in transit and in storage, and We recommend that You do so. We do not give any advice as to the suitability or otherwise of any insurance cover arranged by You.

11 EXCLUSIONS OF LIABILITY

11.1 You agree that We will not be liable for any loss or damage to any Excluded Item(s) (see paragraph 4.1) or loss or damage to other Property caused by Excluded Item(s).

Where the lost or damaged Item is part of a pair or set, Our liability, where it is assessed as the cost of replacement of that Item, is to be assessed as a sum equivalent to the cost of that Item in isolation, not the cost of that Item as part of a pair or set or any undamaged part of a pair or set.

We accept no liability for the following:

• • Loss or damage to any Property in wardrobes, drawers or appliances, or in a package, bundle, carton, case or other container not both packed and unpacked by Us.
  • Any reduction in value or depreciation resulting from damage or subsequent repair or restoration;
  • Loss of data records, other than the cost of blank data materials;
  • We will not be liable for any malfunction, breakdown, or derangement of electrical, electronic, or mechanical items (such as appliances, computers, and similar equipment) unless we have handled the packing of these items ourselves. If we professionally pack these items, then our liability extends to cover them against such issues. However, if you or a third party handle the packing, we will not be responsible for any resulting malfunctions, regardless of external damage. This limitation is to ensure that items sensitive to movement or handling are appropriately protected during transport, as improper packing can often lead to internal failures.
  • Any Property confiscated, seized, removed or damaged by customs authorities or other government agencies;
  • Loss or damage to Vehicles caused by scratching, bruising, denting, marring, cost of repainting, rust, oxidation and discolouration unless a Vehicle Condition Report is completed prior to the commencement of Our services.
  • Loss or damage or theft of accessories, personal effects and removable items in a Vehicle;
  • Any value which is purely sentimental;
  • Any financial loss other than in respect of the Property, or any business loss, including loss of profits, loss of sales or business, loss of anticipated savings, loss of or damage to goodwill, or commercial value in the Property;
  • Damage which results directly from Your Property being moved under Your express instructions against Our advice;
  • General average contribution, salvage charges, or the additional cost of onward transmission to the place, port or airport of destination unless caused by Our negligence; or
  • Any other loss or damage which is not reasonably foreseeable. Loss or damage is foreseeable if either it is obvious that it would happen at the time the contract was entered into, or where it is not obvious but We knew that it was a risk because (a) You notified Us in writing prior to Us agreeing Our Quotation; and (b) We agreed in writing to accept liability for this risk before entering into the Agreement.

11.1.2 Other than a result of Our negligence or breach of contract, We will not be liable for any loss, destruction, damage, or deterioration of, or failure to produce Your Property caused by:

• • Moth or vermin or similar infestation;
  • Cleaning, repairing or restoring Your Property unless We arranged for the work to be carried out;
  • Loss of structural integrity of furniture constructed of particle board resulting from crumbling of the board;
  • Normal wear and tear, natural or gradual deterioration, discolouration and loosening of joints;
  • Inherent or latent defects in the Property;
  • Accidental damage occurring during loading or unloading Your Property except where collection or delivery is arranged by Us;
  • Leakage of liquid from any receptacle or container or thing;
  • Mould, mildew or rust or changes in atmospheric conditions unless proven to be caused by water entering the transit vehicle or container or unit;
  • A cyber attack; and
  • Circumstances beyond Our reasonable control, including but not limited to, war, invasion, acts of terrorism, activities relating to war, terrorism, acts of foreign enemies, hostilities (whether war is declared or not), rebellion, revolution or military coup, confiscation or destruction under the order of any official body, radioactivity, ionising radiations from any nuclear fuel/waste, biological or chemical weaponry, pressure waves caused by aircraft or any other events outside Our reasonable control.
  • Loss or damage to the goods that occurs after we have delivered or handed over the goods to you or to a party nominated by you;        

12 STORAGE

12.1 If We arrange delivery of Your Property into a storage facility, We accept no liability for loss or damage to Your Property for the duration of the period of storage.

• Any loss or damage to Your Property which has occurred during transit into a third-party storage facility must be reported to Us by You at the time of delivery to the third-party storage facility.
• Where We subsequently arrange collection of Your Property from a third-party storage facility, and We have not been contracted to arrange storage:
  • We shall not be liable for any loss or damage to Your Property which has occurred whilst in storage, or as a result of being in storage;
  • For the avoidance of doubt, storage with third-party storage providers is a separate contract between You and the third-party storage provider and does not form part of this Agreement.

13 FOR PROPERTY DESTINED TO OUTSIDE OF THE UNITED KINGDOM

13.1 We do not accept liability for loss of or damage to Property occurring in overseas countries, unless loss or damage occurs as a result of Our negligence or breach of contract whilst Your Property is in Our physical possession. Information on such matters as national or regional laws and regulations, which are subject to change and interpretation at any time, is provided in good faith and is based upon existing known circumstances. It is Your responsibility to seek appropriate advice to verify the accuracy of any information provided.

14 WHERE YOUR PROPERTY IS LOST OR DAMAGED

14.1 If You have Your own insurance in place to cover loss or damage to Your Property, You must recover Your losses from Your insurers in the first instance. Notwithstanding paragraph 14.1, if You discover loss or damage to Your Property, it is important that You notify Us in writing as soon as possible. The sooner that You notify Us, the sooner We can establish the cause of loss or damage to the Property and properly investigate.

14.1.1 You must notify Us in writing and provide a detailed description of any loss or damage to Your Property in any event within three (3) days of:

• • Delivery of Your Property to its destination; or
  • Completion of Our professional unpacking service.

14.1.2 If You access Your Property while stored by Us or on Our behalf, any loss or damage to Your Property You discover which has occurred during transit into storage must be confirmed to Us immediately upon discovery and confirmed in writing as soon as possible thereafter, but no later than three (3) days after discovery.

• • If You or Your authorised representative collects Your Property from storage, You must inspect the Property at the time it is handed to You or Your agent and notify Us immediately of any loss or damage and in writing as soon as possible thereafter, but no later than three (3) days after discovery. We shall not be liable for any loss or damage which is discovered after Your Property is removed from Our custody.
  • We will not be liable for any loss of or damage to Property unless You notify Us of such loss or damage within the time limits specified above. In exceptional circumstances, We may agree to extend this time limit where You request this in writing, provided such a request is received within two (2) days of delivery or collection. Consent to such a request will not be unreasonably withheld.
  • We may make such enquiries as necessary to investigate the loss or damage to Property and You agree to cooperate with Us in Our enquiries and to provide any additional relevant information without delay where We request this. Please retain any damaged Property until We have had a reasonable opportunity to inspect (if necessary) any damage.

15 DAMAGE TO PREMISES OR GOODS OTHER THAN YOUR PROPERTY

At TS Removal Services LTD, we aim to handle every removal with care and professionalism. However, we understand that situations involving multiple parties or complex removals may result in unforeseen incidents. This section outlines our policy regarding damage to premises or goods other than those belonging to you (hereafter referred to as Your Property).

15.1 General Liability for Damage:
In instances where damage occurs to premises or goods other than Your Property during the course of the removal, determining the cause of the damage can be challenging, especially when third-party contractors are present. To ensure transparency and clarity, our liability is limited as follows:

15.1.1 Negligence or Breach by Us:
If damage to premises or goods other than Your Property is directly caused by our negligence or breach of contract, our liability will be restricted to rectifying the specific damaged area only. This does not include the repair of any pre-existing defects or faults in the damaged area. (Scratches are not covered.)

15.1.2 Following Express Instructions Against Our Advice:
If damage arises because we followed your explicit instructions to move items in a manner contrary to our professional advice—where we reasonably warned that such actions could cause damage—you agree that TS Removal Services LTD will not be held liable for any resulting loss or damage.

15.1.3 Timely Reporting of Damage:
Any damage caused by us to premises or goods other than Your Property must be reported immediately. Any damages to premises must be noted on the delivery receipt and confirmed in writing to us within 5 days unless you request a reasonable extension, which we agree in writing.

15.2 Specific Conditions Relating to Damage

15.2.1 Following Instructions Against Advice:
We will not accept liability for damage to premises, property, or goods that occurs as a result of following your explicit instructions, particularly when we have advised that the requested action is likely to cause damage.

15.2.2 Liability Arising from Negligence:
We will only accept liability for damage to premises or property (excluding Your Property) if the damage arises solely due to our negligence.

15.2.3 Notification Requirement:
If damage occurs to premises or property other than Your Property, you are required to inform us as soon as possible. Damage must be noted on the worksheet or delivery receipt at the time of occurrence or within a reasonable timeframe. Without such notification, TS Removal Services LTD will not accept liability for the damage.

16 DEADLINE CLAIMS

16.1 In the case of goods that we supply, please contact our office and also notify us in writing of any visible loss, damage or failure to produce any goods at the time of delivery.

16.2 Please note after finishing work and workers leaving, we do not take any responsibility for any damages. You need to report any damages to our team before they leave.

17 DELAYS IN TRANSIT

17.1 We will not be liable for any delays in transit except where caused by Our negligence.

17.2 We will make every effort to arrive within the estimated time frame provided. However, please note that all arrival times are approximate. While we strive for punctuality, certain delays may be unavoidable due to circumstances beyond our control, such as traffic accidents, weather conditions, or other unforeseen events. We cannot accept responsibility for any loss resulting from such delays.

17.3 We have the right to choose the method and route by which to carry out the work.

18 STAFF ABUSE

18.1 Verbal or threatening behaviour will not be tolerated. If the driver is forced to leave the job because of abuse from the customer, verbal or otherwise, the customer will still be liable to pay in full.

18.2 The relevant United Kingdom law shall govern these terms and conditions, and by agreeing to be bound by them, the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

Additional Terms and Conditions

• • By submitting a form or by using this website, you are agreeing to and therefore bound by these terms and conditions. You accept that TS Removal Services LTD will do its utmost to process and send a completed form to suitable local firms in the UK.
  • TS Removal Services LTD accepts no responsibility for any 3rd-party companies that your details are passed to. Any contracts entered into or work done is strictly between you and the other party.
  • TS Removal Services LTD shall not be liable for any loss or damage, including loss of profits or any other consequential loss, arising directly or indirectly from the use or reliance on information provided or from any errors or deficiencies in the website, whether caused by negligence or otherwise.
  • TS Removal Services LTD makes no representations about the accuracy, reliability, or completeness of the information, services, software, text, and graphics on the website. The user shall satisfy themselves as to the accuracy of such information supplied by TS Removal Services LTD and make such enquiries and take up such references as are deemed necessary for this purpose.
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